Terms of Service

• Platform — the Simtasy web application, dashboard, API, documentation and related services.
• B2B price — the price you pay us per eSIM product, as shown in your dashboard and API before you order. B2B prices may vary by Plan (e.g. a Plan may include a percentage discount on the list price) and can change over time.
• List price — the B2B price of the Free plan.
• Wallet — your prepaid credit balance from which API and dashboard orders are paid.
• Plan — the free tier or a paid monthly subscription (e.g. Plus, Shop) as published on our pricing page or offered in your dashboard.
• Storefront — a branded online shop we host for you on a subdomain of simtasy.com or your own domain.
• End Customer — a person who buys an eSIM from you, e.g. through your Storefront or your own application.
• Supplier — third-party mobile network operators and eSIM aggregators that provision connectivity.

You must be at least 18 years old and act on behalf of a company, sole trader or other legal entity. You confirm that the information you provide (company name, address, VAT ID, contact details) is accurate and you will keep it up to date.

You are responsible for all activity under your account, including that of team members you invite and of any software using your API keys. Keep passwords, API keys and webhook secrets confidential; rotate them immediately if you suspect misuse and notify us. We may require identity or business verification before enabling certain features (e.g. payouts or higher limits).

Simtasy provides (a) a catalog of eSIM data products at wholesale conditions, (b) a REST API and dashboard to order, provision and manage eSIMs, (c) a prepaid Wallet, (d) a pricing engine and (e) depending on your Plan, hosted Storefronts with checkout. The feature scope of each Plan is described on the pricing page and in your dashboard.

We continuously develop the Platform and may change, add or discontinue features. If a change materially reduces the core functionality you pay for, you may terminate the affected subscription with effect from the date the change takes effect.

Free tier

The free tier (API, dashboard, wallet) has no monthly fee. You pay only the B2B price of the eSIMs you order.

Subscriptions

Paid Plans are monthly subscriptions billed in advance via Stripe. They renew automatically each month until cancelled. You can cancel at any time in the billing portal; cancellation takes effect at the end of the current billing period and there is no refund for the remaining period. Downgrading may disable features (e.g. a Storefront goes offline when the Shop plan ends).

Prices and taxes

All prices are stated exclusive of VAT. We are established in Estonia: Estonian VAT is added for Estonian customers; for business customers in other EU member states with a valid VAT identification number the reverse-charge mechanism applies (Art. 196 of Directive 2006/112/EC) and you account for VAT in your country; for customers outside the EU no EU VAT is charged. You are responsible for providing a correct VAT ID and billing address.

Price changes

We may change subscription fees and B2B prices. Changes to a subscription fee are announced at least 30 days in advance by e-mail and apply from your next billing period; if you do not agree, you may cancel before the change takes effect. Changes to B2B prices (including plan discounts) apply to orders placed after the change and are visible in your dashboard and API before you order.

Late or failed payments

If a subscription payment fails, we will retry and notify you. While an invoice is unpaid, paid features (e.g. publishing a Storefront) may be suspended. We may terminate the subscription if payment is not received within 14 days.

The Wallet holds prepaid service credits. Credits are not a bank deposit, bear no interest and are not transferable. An order is executed only if your Wallet balance covers the full B2B price at the time of ordering; otherwise it is rejected and nothing is charged. The B2B price is fixed at the moment we accept the order and is shown in the API response and dashboard.

Wholesale prices are set by our Suppliers and may change without notice. If a Supplier changes the price of a product between your request and provisioning by more than a small tolerance, we cancel the order and refund the Wallet in full.

If provisioning fails for reasons within our or our Supplier's control, the debited amount is credited back to your Wallet. Delivered eSIMs cannot be returned or refunded, because activation data is transmitted immediately and cannot be revoked. Unused Wallet balance is refunded to the original payment method on request when you close your account, less any bank or payment-processor fees, unless it results from promotional credits.

With a Storefront you sell eSIMs to End Customers under your own brand. You are the seller and merchant of record towards your End Customers. Payments are processed through your own Stripe account connected via Stripe Connect; Stripe's terms apply to that account. The amount we retain from each sale (B2B price and, where shown, a platform fee) is disclosed in your dashboard before you go live. An eSIM is purchased from the Supplier only after the End Customer's payment has been confirmed.

You must publish your own legal notice, terms, privacy policy and — where you sell to consumers — the information required by consumer law (including information on the right of withdrawal and its expiry once digital content is delivered) on your Storefront. You are responsible for taxes on your sales to End Customers, for customer support in the first line and for refunds you grant to End Customers.

Storefronts may not be used to sell products other than those available through the Platform, for misleading advertising, or in violation of the acceptable-use rules below. Custom domains must be owned or controlled by you.

Connectivity is provided by Suppliers and their partner networks. Coverage, speed, network availability, fair-use rules (e.g. throttling after a daily allowance) and validity periods are determined by the Supplier and described in the product data we pass on to you. We do not guarantee uninterrupted service or specific speeds.

Validity typically starts when the eSIM first connects to a network in the destination. eSIMs require a compatible, carrier-unlocked device. You must pass the relevant product information and installation instructions to your End Customers.

You agree to:

• comply with all laws applicable to your business, including consumer-protection, telecommunications, tax, anti-money-laundering and sanctions rules;
• not sell to persons or into territories subject to EU, UN or US sanctions, and not use the Platform for unlawful, fraudulent or abusive purposes;
• not send unsolicited messages, not scrape or overload the Platform, not circumvent rate limits or security measures, and not reverse-engineer the Platform;
• not misrepresent your relationship with Simtasy or with Suppliers and not use our trademarks without permission; you may state that your service is "powered by Simtasy" but are not required to;
• keep your Storefront content lawful, accurate and free of third-party rights infringements.

We may set fair-use and rate limits for the API and adjust them with reasonable notice. Excessive usage that impairs the Platform may be throttled.

The Platform, its software, designs, templates and documentation remain the property of Simtasy and its licensors. We grant you a non-exclusive, non-transferable right to use the Platform for the term of the contract and in accordance with these Terms.

You retain all rights to the content you upload (logos, texts, images). You grant us the right to host, reproduce and display it as necessary to operate your Storefront and provide the services. You warrant that you hold the necessary rights to that content.

We process personal data of your users as described in our Privacy Policy, acting as controller for account, billing and platform-usage data.

For personal data of your End Customers that we process on your behalf (e.g. e-mail addresses, order and eSIM data in Storefront orders or API orders), you are the controller and we act as your processor within the meaning of Art. 28 GDPR. The data processing terms in our Privacy Policy (section "Processing on behalf of resellers") form part of these Terms. We use the sub-processors listed there and will inform you of changes; you may object on reasonable data-protection grounds.

We aim for high availability but do not guarantee a specific uptime unless agreed in an Enterprise contract. We may perform maintenance, preferably outside European business hours, and will announce planned downtime where possible. Support is provided by e-mail on business days; response times depend on your Plan.

The Platform is provided with the care of a prudent service provider. To the extent permitted by law, we make no further warranties, in particular regarding network coverage or the fitness of eSIM products for a specific purpose.

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health and where liability cannot be limited under mandatory Estonian law (in particular § 106 of the Law of Obligations Act). In all other cases our liability per contract year is limited to the total amounts (subscription fees and B2B prices) you paid us in the twelve months preceding the event. We are not liable for indirect or consequential damage, lost profit, loss of data that you could have backed up, or for the acts of Suppliers and payment providers beyond our control.

The contract runs indefinitely. You may close your account at any time; paid subscriptions end at the close of the current billing period. We may terminate with 30 days' notice, or with immediate effect for good cause, in particular if you breach these Terms, fail to pay, provide false information or if a Supplier or payment provider requires us to stop serving you.

We may suspend access temporarily where necessary to protect the Platform, other customers, Suppliers or to comply with law. On termination your Storefronts go offline, API keys are revoked and you may export your data for 30 days; afterwards we delete it subject to statutory retention obligations. Remaining Wallet balance is handled as described in section 5.

We may amend these Terms for good reason (e.g. legal changes, new features, supplier requirements). We will notify you by e-mail or in the dashboard at least 30 days before amendments take effect. If you do not object before that date, the amended Terms apply; if you object, either party may terminate the contract at the effective date. We will point this out in the notification.

These Terms and all disputes arising from them are governed by the laws of the Republic of Estonia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The courts of Harju County, Tallinn, Estonia, have exclusive jurisdiction; mandatory jurisdiction rules remain unaffected.

These Terms, together with the pricing page, the Privacy Policy and any Enterprise order form, are the entire agreement between you and Simtasy. Should a provision be invalid, the remainder stays in force and the invalid provision is replaced by a valid one that comes closest to its economic purpose. You may not assign the contract without our consent; we may assign it to a successor of our business. The English version is binding; translations are provided for convenience only. Contact: hello@simtasy.com.